Men's underwear, men's swimwear, men's loungewear, workout
Customer Service: To keep our prices and costs as low as possible, customer
service/questions are by email. Response time typically within hours (during
business hours). Email us at firstname.lastname@example.org
Select "EXPRESS RUSH" Shipping which will come by Express Mail through the US Postal Service, Next Day or 2nd Day in most USA areas (50 States)*. Order before 11am MST for same day Express or UPS Express shipping
Store Hours: Phoenix, AZ Store 5701 W. Latham St. Ste 101, Phoenix, AZ , 85043 Store Hours: Hours M-Thurs 10am-6pm (sharp) Friday 10am-4pm sharp Sat-Sun Closed 602-944-5243
We are closed or at reduced staffing levels the following dates:
This is the U.S. Postal Service closing schedule for 2013.
Major US Holidays
Also see Frequently Asked Questions click
We ship from Phoenix, AZ, USA.
USA/APO/FPO Priority Mail orders are typically shipping they next business day. Friday and weekend orders are shipping by Tuesday. Express orders are shipping (leaving) the day after order entry or sooner. International orders not guaranteed due to
customs: Canada typically at least 1 week. UK and Australia typically 2 weeks,
may vary to 3 weeks. Orders over $100 may ship by UPS ground/slowest for insurance at our discrecion. UPS Customs fees outside of the USA are not included.
HOLIDAY ORDERS: Most orders are shipping (leaving the warehouse) 1-3 business days after order entry, orders entered on Friday are shipping the following Monday or Tuesday (Wednesday during peak seasons) if in stock. USA Priority Mail delivery typically 2-3 days later (after ship date), we ship from Phoenix, AZ, USA shipped from "ABC Online Resources, LLC" for client privacy. Express orders (Continental USA only) allow next business day for packing and then 1-2 business days later for delivery in the USA. A business day is Monday through Friday excluding Holidays. If you are unavailable when the courier makes a delivery attempt, your delivery or pick-up may be delayed. We are not responsible for delivery delays. We reserve the right to use an alternate carrier or delivery method for any order. Invalid billing information may delay your order.
Shipping and Customer Service is closed on weekends and holidays.
Delivery outside of the USA, including FPO/APO addresses may take 2-4 weeks. See terms below
for details on shipping.
We may ship only to verified addresses listed on
your credit card account (billing address or secondary address if they will verify it with us.) We take these precautions to prevent fraud. Exceptions for
gifts may made for previous customers only, restrictions apply. Delivery dates are not guaranteed by us, we control shipping dates and delivery times may be
affected by carriers (US Postal Service, DHL or others). Inaccurate information such as a non-matching billing address or invalid contact information (including phone numbers, email addresses, address formats, etc) may delay shipping of your order or lead to order cancellation. Carrier drivers may require signature for delivery regardless of customer comments upon checkout. Retail packaging/boxes may be removed from order before shipping. Many items are bulk products and do not include boxes or plastic packaging.
Retail Order Pick-up: Located in Phoenix, AZ,
USA. Orders may be entered online and picked up at our office/warehouse with a valid drivers license and the card used for purchase (matching). Enter a comment upon checkout if you would like to pick up your order and we will contact you and remove the shipping cost. We are near I-10 and 59th Ave. For order pickup or our NEW store hours.
Shipping Confirmation emails: Emails with
tracking information are sent automatically for orders in the USA. Note: Yahoo
and Hotmail accounts typically move them to the "bulk mail" folders.
order and shipping emails as spam, you may want to use an alternate email
account or ask them for assistance receiving your emails sent from
us (see below for email address) or check your Spam folders
Copyright 2001-2013. ABC Underwear, ABC Swimwear, ABCunderwear.com, "Always Better Clothing" are trademarks and service marks of ABC Online Resources, LLC
Quantities of any products may be limited to stock on hand.
SECURE ORDERING: Order online via our secure server, hosted by Yahoo!
REFUNDS & EXCHANGES*:
With some exceptions (*as noted below) we allow returns/exchanges with a return authorization number (RAN) and return to us within 10 days of delivery. Email us with your order number, the style numbers you would like to return and the reason. Of course, they must be unworn, new condition, with all tags attached and in original packaging (if any). Again, you will need a Return Authorization number (stressing again!) Allow 2-4 weeks for processing your return. (Some items may be covered under a manufacturers satisfaction guarantee, if that is the case with your items we will provide you with the information to contact the manufacturer directly for your return.)
If you have purchased undergarments/swimwear they must be tried on over undergarments or they cannot be returned for any reason.
Items that smell like smoke or cologne may not be returned and will be rejected.
No pet hair, or hair of any kind, on the garments (Yuck!), they are not returnable.
Deodorant marks or sweat marks (another Yuck!) make your items not returnable.
Shipping/handling is always non-refundable. If your order qualified for any type of free shipping offer, a minimum $6 restock (shipping) fee or the actual cost of shipping, whichever is higher, will apply for returns.
Items that are NEVER returnable or exchangeable:
*Special order items
*Worn items (especially undergarments and swimwear! Try on over undergarments
*Clearance or Closeout items (thatís why they are so cheap! We donít want them back).
*Items with torn seams (ďMy item has torn seams and I need a large sizeĒ, girrrllll we all know what happened there! Be very careful and donít force items on)
*Any item that has been altered or worn (What would we do with altered items?)
*Opened wigs, beards, mustaches or other artificial hair items.
*Fake teeth (like Vampire teeth)
*Costumes and costume accessories are typically one time use items so we only allow exchanges for the identical item in another size. No returns or exchanges on costumes in the month of October (Why you ask? Some clever people would buy a costume, wear it to their party, then want their money back because they donít need it anymore. Uh uh uh! Not here.
*Absolutely no returns or exchanges on custom print items (be sure to review your order before you enter/confirm it on checkout, check your spelling carefully).
*Once orders are entered online (an order number is generated and your card is authorized) they may not be canceled or changed as they may be routed for processing immediately).
We do not guarantee delivery dates regardless of any comments entered with orders. We reserve the right to limit the number of exchanges per household or customer. Closeout, clearance, blowout and irregular items are always sold as is, absolutely no exchanges or refunds, they are from the manufacturer, claims of missing accessories, buttons, snaps etc. or incomplete sewing will be the buyers responsibility.
Exchanges must have a return authorization number before shipping to us. Exchanges should be insured, as we cannot exchange items that we do not receive for processing of course. If an item is returned by the carrier as undeliverable or unaccepted for any reason, shipping/handling (on orders with "free shipping" the restock fee will also include a minimum of $6 or the actual cost of shipping, whichever is higher) will not be refunded and the order will be subject to a 15% restocking fee. Any items returned without return authorization will not be refunded, exchanged or returned. *We reserve the right to limit exchanges or returns for any customer or household.
We appreciate your feedback, comments, complaints, product requests and suggestions at ABCunderwear.com send us an email and mention this site. See below for email.
COLORADO SALES TAX: We are a non-collecting company of Colorado sales taxColorado Sales Tax Information (must read for Colorado residents or those with a billing address of Colorado
ABC Online Resources, LLC
Attn: ABC Underwear
5701 W. Latham St. Suite 101
Hours Monday-Friday Hours M-Th 10am-6pm (sharp), Friday 10am-4pm Sat-Sun Closed Phoenix, AZ 85043
Mail Orders may be sent to the above address, see below for shipping rates.
Please use this form to complete your mail order, click here for form Add items to the online shopping cart in your desired color/size/quantity combination to check availability before sending your order (no back-orders). Payment for mail orders by US Dollar money orders or cashiers checks drawn on American Banks only, payable to: ABC Online Resources, LLC Please include contact email address with your order. Mail orders generally ship in 1-2 weeks (If out of stock when we receive your order and the item is no longer available, we will issue in-store credit only). Please include your email address, we will email you if there are additional delays and email shipping information when your order is processed. Personal or company checks are not accepted.
CLAIMS: Any claims of loss of shipment or articles, misdirected shipments or damages must be made immediately upon receipt or delivery confirmation to obtain carrier assistance. Claims after said date may not be honored. If your items are by chance defective (with the exception of closeout, blowout or clearance items) or were shipped in error, notify us immediately for assistance. Do not accept opened packages. You must retain all packaging, envelopes, boxes, packing material to be able to file a claim of damage or loss/breakage/missing items Claims for damaged or lost items must be filed with us immediately. Written claims/affidavits are required for postal shipments, however the delivery address recipient must wait the required 20 days after shipment to allow recovery by the post office, however claims not returned within 30 days of shipment are invalid and considered to be received or recovered by the recipient (no exceptions).
We prosecute fraud. By entering an order you agree to terms including: Shipments are FOB Phoenix (seller fulfills his or her obligation to deliver when the goods have shipped (postage or shipping has been paid). This means that the buyer has to bear all costs and risks to loss of or damage to the goods from that point (see insurance terms above). UPS packages include insurance by UPS while in transit.
Back-Orders: Please verify your email address when ordering.
Generally, if items are sold out the balance of your order will be shipped and the total purchase price adjusted before billing. If items are due in our warehouse from suppliers, we may email you to advise of order delays. We do not offer back-orders on most items, if backorders are allowed they will be billed at the time the order is placed online.
All items and prices are subject to availability (stock on hand) and subject to error (we are not responsible for typographical errors including errors in printing, websites, emails etc. and reserve the right to adjust any pricing or cancel items or orders without notice).
Pre-Orders: Items will be billed at the time the order is placed (confirmed) online and ship when the item(s) are available.
We will ONLY SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT
CARD, the address will be verified with your bank.
WE PROSECUTE CREDIT CARD FRAUD. We have prosecuted 7 cases around the world and will prosecute all future cases.
If you require signature for delivery you must request it on the special message screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. Tracking or delivery confirmation is not available in all areas. We will not be responsible for theft or loss. Requests in the special message area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion. Orders may not be canceled, however if you would like to attempt to cancel an order before shipping you may email your request (see above for email address) including your name and order number. If we are able to pull your order before processing we will accommodate your request. If you order has been processed, shipping/handling fees (minimum $6 or the actual cost of shipping, whichever is higher) are non-refundable. In the event an order is returned as unaccepted or undeliverable shipping/handling fees are non-refundable.
As of 8/8/02 shipping is done by discreet packaging from ABC Online Resources, LLC or "Order Processing".
Orders are generally shipped by the USPS (United States Postal Service) and PO Boxes are acceptable as long as they are also the billing address for the credit card used.
Shipping rates, subject to change without notice. Current rates will show upon checkout. Based on method of shipping, destination. Customs fees or import taxes not included outside of the USA.
Now available in the Continental USA ONLY, minimum rate shows upon checkout. ALLOW 2-3 BUSINESS DAYS including packing/shipping. For larger, bulky or heavy orders additional shipping may apply for express shipping. In the event additional shipping may apply, we will contact you for approval before shipping. If no one is available to accept delivery or additional charges, it may be delayed beyond our control.
In stock orders usually ship (leave, not delivered) in 2-3 business days. A business day is general Monday-Friday, except holiday's. Delivery in the USA is generally in 5 days from the shipping date. From time to time they may take 2 weeks (the USPS does not guarantee delivery dates). By entering an order for the USA you agree to allow 30 days for delivery before we file an insurance claim to reship your order. Shipping outside the USA by the USPS may take 2-8 weeks and delivery dates are not estimated or guaranteed. In the USA, you will get a second email with your tracking information automatically sent to the email address listed on your order. The USPS offers no tracking on international shipping. There are occasional shipping delays of up to 2 weeks if items are due back in stock or to verify shipping information with card issuing institutions.
Outside United States, you may calculate shipping on the shopping cart by entering your shipping destination and clicking the "apply" button. We will only SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT CARD, they will be verified with your bank.
Shipping Service - All shipments outside the USA are shipped via the US Postal Service Express Mail when available, International Priority Mail to some areas.
INTERNATIONAL ORDERS: For orders to addresses outside of the USA
we recommend using American Express since automated address verification is available for many countries to expedite your order. Billing and
shipping addresses must be identical. Card processing requires verification and
approval of American Express. Included in the shipping cost is our expensive phone calls to verify addresses with credit card issuers. If your bank will not verbally verify your shipping address,
or for any other reason, your order may be canceled.
CANADIAN ORDERS current rate displayed when country is selected. VAT or import taxes not included.
Orders are shipped from our office in Phoenix, Arizona, USA. Most in stock USA orders entered by 2PM EST are shipped within 1-2 business days. A business day is Monday - Friday, except holidays and special closures. Most orders ship Priority Mail but we reserve the right to ship any order regular USPS surface or Fedex ground at our discretion.
If your shipment is damaged, you may exchange it within 5 days of the shipping date. You must contact us by email immediately upon receipt to report any manufacturer defects or shipping damage.
Due to manufacturing changes or improvements or other factors packaging or products may vary from those pictured or described on our website. Colors of fabric WILL vary from those seen on your computer monitor and may vary in different dye lots. By ordering you accept these differences.
In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges.
We reserve the right to require signature for delivery of any order and may cancel any order at our discretion.
Images/Packaging: Due to manufacturing changes or improvements or other reasons (including errors), packaging of products may vary from those pictured or described on our website. Photos and images may not be duplicated.
OVERSEAS ORDERS or Outside of the United States, CUSTOMS/VAT: Check with your country or customs agent to determine what, if any, taxes, duties or restrictions may apply. Shipping costs are not refunded if orders are returned by customs or failed delivery attempts. No refund is given on stolen or confiscated orders. Check with your customs agency to verify our products are allowed into your country from the USA. Retail packaging (boxes) may be removed to reduce the size/weight of your order.
Listings on our websites are not an offer to sell goods, rather, they are listings or advertisements to receive offers. Any order/offer may be rejected, and all orders are subject to review and acceptance by ABC Online Resources, LLC (ABC Online). As prices are subject to change without notice, your order may not be accepted or we may communicate price corrections or changes or an availability issue to you after the order is placed. (be sure that your email account is setup to receive emails from us).
Your receipt of an electronic or other form of order confirmation in no way signifies our acceptance of the order, nor does it constitute confirmation of our offer to sell. ABC Online reserves the right at any time after receipt of your order to decline or accept your offer/order for any reason without communication. ABC Online reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item without further notice (adjusting your order accordingly).
3 party information/links/reviews/photos/images:
ABC Online Resources, LLC (ABC Online Resources or ABCunderwear.com) may provide, or third parties may provide, links to other World Wide Web sites or other resources or information provided by other websites or resources (such as reviews and related images/photos). You acknowledge and agree that ABC Online Resources is not responsible for the availability of such information or external sites or resources and does not endorse and is not responsible or liable for any Content, photos, images, advertising, videos, products or other materials on or available from such sites or resources (even if it appears that such information/images/video etc is provided by ABC Online Resources, LLC or this site. You also acknowledge and agree that ABC Online Resources, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss regardless of value caused or alleged to be caused by or in connection with use of or reliance on any such information, content, photos, video, goods, reviews or services available on or through any such site or resource of information.
Other terms: Although we strive for perfection, we may have typographical errors or pricing errors. We reserve the right to make corrections. By use of the site or ordering, you agree that the maximum liability of ABC Online Resources, LLC shall be the purchase price of the item and we are not responsible for inconsequential loss for any reason. Descriptive error liability . Occasionally we may run promotions or discounts: Discount coupons or codes may not be combined, only one discount code or coupon per order. Promotional offers/coupons have expiration dates (even if not specifically listed on an email or other offer, contact us for details on the specific offer). Minimum purchase amount is the product order total before shipping & handling, tax or other charges.
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT IN THE STATE OF ORGANIZATION, (Arizona, USA) AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS.
You and ABC Online Resources, LLC agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from ABCunderwear.com or any website operated by the above reference entity, by binding Arbitration administered by the American Arbitration Association, or in a small claims court and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Maricopa County, Arizona.
We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and ABC Online Resources, LLC agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and ABC Online Resources, LLC agree that any arbitration under this Agreement will take place on an individual basis ONLY. Class arbitrations and class actions are not permitted.
If you wish to begin arbitration against ABC Online Resources, LLC you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in extremely limited circumstances. You agree that, by entering into this Agreement, you and ABC Online Resources, LLC are each waiving the right to a trial by jury or to participate in a class action.
WE PROSECUTE CREDIT CARD FRAUD. DISPUTES are sent to collections and legal.
Credit card charge-backs: In the event a credit card charge is disputed as fraudulent, unrecognized, unauthorized or any other reason, we will turn the matter to our collections department. In the event the chargeback is not resolved in a timely manner we may turn the matter over to law enforcement agencies or other collection agencies and may result in additional fees due including but not limited to attorney's fees and court costs. Minimum additional fee for chargebacks or collections is $25. Interest on disputed charges at 1.5% per month or maximum lawful rate whichever is higher.
policy. Sales and promotional offers may end or change without notice. Offers without an expiration date may end without notice and are not valid past the last day of the business month they are created or sent.
Feedback, comments, ideas and any communication (herein know as Communication) with ABC Online Resources, LLC (ABC Online, ABC Underwear and ABCunderwear.com) shall be ABC Online Resources, LLC property. Such communication will constitute an assignment to ABC Online Resources, LLC of all rights, titles and interests, including copyrights in the communication. ABC Online will own exclusively all such rights, titles and interests and will not be limited in any way in its use, commercial or other, of any Communication. ABC Online is and shall be under no obligation to maintain any Communication in confidence or to pay any compensation for any Communication or to respond to any Communication. You agree that no Communication or Comments submitted by you to ABC Online will violate any right of any third party(s). You are responsible for the content of any communication you make with ABC Online.